Humane Society of Central Illinois is seeking an adoption counselor to pair potential adopters with available pets. Office administration duties included. Saturday and evening hours required. Customer service-minded skills/personality required and animal experience preferred, but not required.
- Provide potential adopters accurate information regarding animal temperament, behavior, age, breed, etc.
- Assist potential adopters in the adoption process including the completion of adoption applications.
- Review and approve adoption applications, in accordance with adoption policies.
- Assist callers with information and contact veterinary clinics.
- Accurate data entry into Shelter software.
- Appropriate phone and email communication.
- Advanced written and verbal skills required.
- Filing and preparing paper document for electronic storage.
- Promote positive relationships with guests, volunteers and staff while promoting the humane society's programs, policies and philosophies.
- Prepare social media postings for Facebook and Instagram.
Currently, hours are;
Tuesday through Friday 10:00 am - 5:00 pm
Saturday 10:00 am - 4:00 pm.
Once COVID restrictions are lifted the required hours will be:
Tuesday: noon - 7:00 pm
Wednesday through Friday: 10:00 am - 6:00 pm
Saturday: 10:00 am - 4:00 pm
Average of 35 hours per week.
- High school graduate/equivalent or above.
- Previous customer service experience required.
- Must be able to stand, walk, stoop, bend, and kneel for extended periods of time.
- Must be able to control dogs (including large dogs) while on a leash.
- Must be able to push or pull at least 50 pounds for situations of restraining or moving animals.
- Proficient computer skills including the use of Microsoft Word and Excel.
- Proficient with social media including Facebook and Instagram.
- Valid Driver's License.
- Comfortable with handling dogs, cats, and small animals (rats, hamsters, guinea pigs, rabbits, etc.)
Please submit resume to the Manager no later than Friday, January 29, 2021.
Please no phone calls.
Humane Society of Central Illinois|
423 Kays Drive, Normal, IL
January 12, 2021